Exchange or return an order?
Is your product not entirely satisfactory? Then you can return your product. There is a statutory cooling-off period of 14 days for this. The reflection period starts from the moment the purchase is delivered. Within this period you can cancel the purchase without giving a reason. In the event of a defect or warranty claim, it can of course also happen that you return the product after this reflection period. Read more about the warranty conditions here.
■ We use a reflection period of 14 days
■ Would you like to return or exchange something? Then we ask you to fill in the return form
■ Within 14 days after receipt of the return shipment by Axtra, you will receive the amount back
Returns or exchanges: what to do?
In unused condition, a product can be returned up to 14 days after purchase. You do not need to state a reason for this. If you want to return or exchange a purchase, it is important that you let us know via the return form within the cooling-off period. You can download the return form via the link below. We request that you return it, fully completed, to firstname.lastname@example.org. In addition, you must enclose the return form with the return shipment. You can also use the form to indicate that you want to exchange the product. You can return the purchase to us yourself or return it to our location in Wergea.
Download return form
In the event of a return, you will receive the amount back as soon as possible, no later than 14 days after receipt of the return shipment. The costs for returns are for the customer. If the product is returned used, a fee will be charged for this.
Return an order
Preferably use the original packaging for returning. If this packaging is no longer present, package the product properly so that it can be returned to us safely and without damage. Do not forget to package the return form with the article.
Return yourself? You can return the order yourself to the address below. Do not forget to bring the return form:
Axtra Voorzetapparatuur BV
To: Axtra parts-line
9005 PC WERGEA The Netherlands