Warranty & Complaints

At Axtra we stand for quality. We therefore guarantee the soundness of the items supplied by us. However, this warranty is limited in all cases to the replacement or repair of the defective item or part thereof free of charge. Axtra Attachments B.V. cannot be held responsible for any damage or costs arising from a faulty delivery and / or failure of the items delivered by us within the warranty period. The warranty period is 6 months.


A warranty case?
If you suspect that you are dealing with a warranty case, please contact us at info@axtra.nl. We will be happy to help you afterwards.
If you email us about a possible warranty case, please include the following information so that we can help you as soon as possible:

■ The order number of the order (can be found on the order confirmation or invoice, among other things)

■ The part / serial number of the product (found on the nameplate or part itself)

■ A clear description of the warranty case (What is defective? When did it happen? How did it happen?)

■ A photo of the defective part (if applicable)

In this way we can assess whether there is a warranty case. If we cannot assess whether it is a warranty case based on the photos or description, we will look for another solution to estimate this. Of course we always do this in consultation.

 

Complaints

It can always happen that something does not go quite as planned. We recommend that you first report complaints to us by emailing info@axtra.nl.
If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur by https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr.
If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.

Need help?

Can we help you with something? Whatsapp us!06 – 83315192

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